For enterprises that work in environments without internet access, SuperAnnotate offers a fully on-premise solution. The software can be deployed either in your cloud infrastructure or on your own hardware. Our engineering team is available to help you deploy a version of our software onto your private cloud or local network.
Access to data within the SuperAnnotate application is governed by role-based access controls (RBAC). SuperAnnotate has various permission levels for users within a team (team owner, team admin, project admin, annotator, etc.).
How are my passwords and credentials stored?
SuperAnnotate passwords and credentials are encrypted at rest and in transit:
Our authentication system is HIPAA eligible and PCI DSS, SOC, and ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and ISO 9001 compliant.
SuperAnnotate uses AWS data centers in the United States. The services and data are hosted in Amazon Web Services (AWS) facilities (us-east-1) in the USA. All SuperAnnotate servers are within our own virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests getting to our internal network.
SuperAnnotate performs regular maintenance and new features deployment once per 3 weeks on Sunday. The maintenance window usually lasts no more than an hour. For some complicated cases, it can take up to several hours. All our customers are notified beforehand.
Incidents are categorized based on their impact on the system. The process is defined step by step in the incident runbook. Every incident is followed up by post-mortem meetings and action items regarding the root cause. RSA is released for customers if appropriate.